Terms and Conditions

Booking policy

All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s tariff. Any changes to reservations or cancellations will incur an administration fee of $39.00. All cancellations must be made directly with the park in writing. Upon cancellation, monies paid can be credited to a client account for future stays. Any money transferred for future stays will only be valid for 12 months from the original reservation date. No credit or refund will be available for early departures or cancellations once arrived.

We recommend all guests get travel insurance for anything outside our cancellation policy.

Off-peak periods

Cabins
Cancellations received more than 14 days prior to the reservation date, will receive a refund of monies paid minus an administration fee. Cancellations made within 14 days from the reservation surrender the bond (one night’s tariff). Any remaining monies can be refunded or applied to a client account. Cancellations made within 48 hours of the reservation, surrender all monies paid.

Sites
Cancellations received more than 48 hours in advance will receive a full credit or refund. Cancellations received within 48 hours of the reservation will surrender all monies paid.

Peak periods

Cabins & Sites
Full payment may be required by a designated date; this will be supplied upon the reservation (approx. 30 days for peak and selected peak periods). Cancellations made before the designated full payment date will receive a refund of all monies paid minus an administration fee. Cancellations made after the designated full payment date surrender all monies paid.

3rd party bookings

Booking/cancellation policies for 3rd party bookings may vary depending on the specific website. Please check the booking conditions included in the terms and conditions of the booking website.

Additional guest charge

There are additional charges for more than two people for all types of accommodation. When applying the additional charges, the below age categories apply:

0-2 years – infant
3-15 years – child
16 years and over – adult

Dogs are also an additional charge. Please refer to our Dog Policy for more details.

Damages and Theft

Guests are personally liable for the payment of the account and if the person, company, or association indicated by
the guest as being responsible for the account does not do so, the liability of the payment will be joint and several. Any charges for guest services and for damage to park property, not already billed at the time of departure, may be added to the account for settlement or charged to the same credit card used to pay the account. An invoice will be sent for any outstanding monies notifying guests of all charges.

A credit or debit card will be required on check-in as a bond for the stay. If a credit or debit card is unavailable, guests may provide a $100 bond in cash that will be returned upon departure.